Legal

Alternative Dispute Resolution

DGZOUP is always available to provide clarification or resolve any issue related to the services provided and/or goods supplied by this business.

However, in accordance with Law no. 144/2015, of 8 September 2015, we disclose all the Alternative Dispute Resolution entities that may be contacted in the event of a dispute arising from the purchase of a product or service referenced on this website. It should be noted that, where necessary, this option is generally faster, less formal and less costly than going to court. If you are dissatisfied and wish to raise your concern, you may do so by contacting an Alternative Dispute Resolution entity. In the event of a dispute arising from the supply of goods and services by DGZOUP, the consumer may turn to a Consumer Alternative Dispute Resolution entity, with the following contact details:

ADR Entity

  • Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)
  • Phone: +351 21 384 74 84 (3pm to 4pm)
  • Email: cniacc@fd.unl.pt
  • Facebook: www.facebook.com/cniacc
  • Mail: Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa

For more information